Moving Made Simple: How to Choose the Right Moving Company (and Avoid Scams)
Moving into your next home is exciting—but the actual moving part? Not so much. Between packing boxes, scheduling movers, and making sure everything arrives in one piece, it’s easy to feel overwhelmed. That’s why finding the right moving company matters. A reliable mover can take a huge weight off your shoulders (literally), while a bad one can turn your moving day into a nightmare.
That’s why The Roxburgh Group is breaking down how to choose the right moving company, what you can expect to pay, and the red flags to watch out for. Whether you’re moving across town or across the country, these tips will help you avoid common mistakes and feel confident about your move.
First step? Research companies.
Not all moving companies are created equal. Before you hand over your belongings—or your credit card—do some homework. Start by checking whether the company is licensed and insured. In the U.S., interstate movers should have a U.S. Department of Transportation (DOT) number.
Reviews are another important piece of the puzzle. Read recent customer experiences on Google, Yelp, or the Better Business Bureau to see how the company handles complaints. A moving company with consistently poor reviews—or none at all—is a red flag.
It’s also worth asking friends, family, or The Roxburgh Group for referrals. Personal recommendations can help you avoid fly-by-night movers who might disappear with your deposit or deliver less-than-stellar service.
Next, get estimates.
Once you’ve narrowed down your options, request estimates from at least three different moving companies. This not only helps you get a sense of the average cost but also makes it easier to spot quotes that are suspiciously low (a classic scam tactic).
Movers may calculate their rates differently: some charge by weight, others by the hour, and some use a combination of both. Cross-country moves tend to be priced by weight and distance, while local moves often charge hourly.
Here are a few things to keep in mind when comparing estimates:
- In-home vs. virtual estimates: In-person walk-throughs are the most accurate, but many movers now offer reliable video estimates.
- Binding vs. non-binding estimates: A binding estimate means the price won’t change unless you add services. A non-binding one can increase if your move takes longer or your load is heavier than expected.
- Additional fees: Ask about fuel charges, stair fees, or charges for heavy items like pianos or safes. These can add up quickly.
Read the contract carefully.
Here’s where many homeowners get caught off guard: the fine print. Imagine this scenario—your items finally arrive at your new home after a long-distance move, but instead of unloading them, the movers park the truck in your driveway and demand an extra fee before they’ll bring anything inside. Unfortunately, this kind of “hostage” situation happens more often than you think, and it usually comes down to not reading the contract closely.
Before signing, make sure you understand:
- Delivery window: Some companies give a delivery range rather than an exact date. Know what that means for your schedule.
- Payment terms: Avoid companies that demand large upfront deposits. Most legitimate movers only require partial payment before delivery.
- Liability coverage: Basic coverage is often just 60 cents per pound per item—which means if your 50-inch TV is damaged, you’ll get a fraction of its actual value unless you upgrade to full-value protection.
When in doubt, ask questions. A reputable mover will explain the terms clearly and won’t pressure you into signing.
Extra tips to make your move smoother.
Even after finding the right company, there are ways to save money and protect your move. Keep these in mind:
1. Move in the off-season
Summer is peak moving season, which means higher rates. If possible, schedule your move in the winter months or mid-week for potential discounts.
2. Consider moving insurance
Standard liability coverage won’t cover everything. Third-party moving insurance can give you peace of mind, especially for high-value items.
3. Declutter before you move
Fewer boxes = less weight = lower cost. Donate, sell, or toss items you don’t want to pay to move.
4. Ask about packing services
Some movers offer professional packing for an added fee. If you’re short on time, it may be worth the cost.
5. Stay organized
Label boxes clearly by room and keep essentials (like toiletries, a change of clothes, and important documents) with you—not on the truck.
Choosing the right moving company can make all the difference in how stressful—or seamless—your moving day turns out. With a little research, smart planning, and an eye for detail, you can avoid scams, keep costs under control, and actually enjoy settling into your new home.
If you’re thinking about selling your home soon, don’t forget—The Roxburgh Group is here to help with every step of the process, from preparing your property for buyers to connecting you with trusted local movers. Ready to make your move? Reach out to our team today, and let’s get started.
